Returns & Exchanges
At The Dua Brand, we strive for your complete satisfaction with our handcrafted fragrance inspirations. If you are not entirely pleased with your purchase, we offer a streamlined return process for eligible items within 14 days of delivery.
Verify Eligibility
Ensure the fragrance is in its original, unopened packaging with the cellophane seal intact to qualify for a full refund or exchange.
Initiate Request
Contact our dedicated support team via email with your order number and photos of the items you wish to return for authorization.
Package Securely
Carefully pack the items in their original shipping box to prevent damage during transit and include your provided return authorization form.
Ship and Track
Send your package using a trackable shipping service and notify us of the tracking number to ensure your refund is processed promptly upon arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing