Frequently Asked Questions
Everything you need to know about our luxury fragrances.
What makes The Dua Brand fragrances different?
Our fragrances are high-quality extraits de parfum, featuring a higher oil concentration than standard Eau de Parfum. We specialize in creating long-lasting, hand-crafted inspirations of rare, niche, and vintage scents.
How long does shipping take?
Orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 2-7 business days, while international shipping times vary by destination and customs processing.
What is your return policy?
Due to the nature of our products and to ensure hygiene standards, all sales are final. We recommend purchasing our 10ml travel sprays if you are unsure about a specific scent before committing to a full bottle.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our fragrances are 100% vegan and cruelty-free, containing no animal-derived ingredients and never tested on animals.
Why does my perfume bottle look slightly different from a previous order?
Because we use high-quality natural ingredients, slight variations in color may occur between different batches. This does not affect the scent profile or the longevity of the fragrance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Sezzle for your convenience.